ImmiPractice signs you in with a 6-digit code sent by email, so a missing code is almost always an email delivery issue. Check your spam or junk folder, confirm you typed the exact work email your Business Admin added, wait a minute before requesting another code, and ask your IT team about quarantine filters. If your account was deactivated, ask your Business Admin.
- Most missing codes are in spam or junk, especially the first time.
- Use the exact work email your Business Admin added.
- Corporate filters can quarantine codes; ask IT to allow-list them.
- Deactivated accounts cannot sign in; ask your Business Admin.
How sign-in codes work
Staff sign in at https://app.immipractice.com/auth/login.php with their work email. ImmiPractice emails a 6-digit one-time code, and you enter it to sign in. No password is stored. Clients use the same kind of code to open the Form Menu and client portal.
Checks to try, in order
- Check spam or junk. The first code often lands there. If you find it, mark it “not spam” so future codes reach your inbox. The email may show your firm’s name rather than ImmiPractice.
- Check other folders and tabs. Look in Promotions, Updates, Other or any rules-based folder.
- Confirm the email address. Use the exact address your Business Admin added in Team & Roles — not a personal or alias address. Look for typos.
- Wait a minute. Email can take a short while. Avoid requesting several codes in a row; if you did, use the code from the most recent email.
- Request a new code from the sign-in page if nothing arrives.
- Check your mail filters. Corporate email security can quarantine automated messages. Ask your IT team or email provider to release them and allow-list the sender.
- Check your mailbox is not full. A full mailbox can reject new email.
Is your account active?
If your Business Admin has deactivated your account, you cannot sign in even with the right email. Ask your Business Admin, or a Branch Manager or Manager for your branch, to check your status in Team & Roles.
First-time registration
When you register a new business at https://app.immipractice.com/auth/register.php, a verification code is sent to the email you registered with. Check spam the first time.
Clients who can’t get a code
If a client says they did not receive a code for your Form Menu or portal, ask them to check spam, confirm the spelling of their email, and try again after a minute. Once verified, a client’s email is trusted on that browser for one hour, so they can complete several forms without re-verifying.
Still stuck?
Check the status page, then contact support at sales@immipractice.com, call +1 289-906-3018 or message us on WhatsApp at the same number. Tell us the email address you are trying and roughly when you requested the code. Visit support for all options.
Related help
See sign in with an email code, emails going to spam and security on immipractice.com.