WhatsApp inbox & broadcasts · Available
WhatsApp, inside the client record
Connect your WhatsApp Business number through Meta’s official Cloud API, reply as a team, send files and run consent-based broadcasts.
No credit card required14-day free trial
ImmiPractice connects a WhatsApp Business number through Meta’s official Cloud API using Embedded Signup. Conversations appear in a shared inbox linked to leads and cases, staff can send text, images and documents inside WhatsApp’s 24-hour window, submit message templates for Meta approval, and send broadcasts only to contacts who have opted in.
The problem
Client conversations live on personal phones. When a counsellor leaves, the history leaves too, and nobody can see what was promised.
Who uses it
Counsellors, calling teams and managers in WhatsApp-first markets.
Privacy & control
Connecting or disconnecting the number is limited to the Business Admin. Broadcast consent is recorded per contact.
How it works
Connect
Link your number through Meta’s Embedded Signup — registration happens automatically.
Reply as a team
Claim a conversation, reply, and send photos or documents; unread indicators update live.
Template & broadcast
Create templates, check Meta approval status and broadcast to opted-in contacts in safe batches.
Keep the record
Messages and files stay with the business, not a personal phone; documents can be saved to the case.
What your team sees
- Shared inbox with live updates
- Business profile editing (photo, about, website)
- Broadcast progress: queued, sending, sent
What your client sees
- They keep using WhatsApp as normal
Availability and scope: Included in the Standard plan. Requires a WhatsApp Business Platform number and Meta approval. WhatsApp team tracking is available as an add-on. — checked 22 October 2026.
Questions about whatsapp inbox & broadcasts
Is this the official WhatsApp API?
Yes. ImmiPractice uses Meta’s WhatsApp Cloud API, not unofficial web automation.
Can I post WhatsApp Status updates from the CRM?
No. Meta’s Cloud API does not offer Status posting. Approved templates and opted-in broadcasts are the supported way to reach many contacts.