1. Capture enquiry
Maya taps your Instagram ad. Her Meta Lead Ads entry appears in ImmiPractice in real time, tagged “Meta Ads · Study permit”, and the calling team is notified.
What changes in the recordLead created · Source: Meta Ads · Status: New
Who acts: Reception · Marketing
2. Book consultation
A caller claims Maya from the queue, logs the call and sends her the Form Menu link. She verifies her email and books a slot from your consultant’s real availability.
What changes in the recordStatus: Qualified · Appointment: Thu 11:00
Who acts: Calling team · Client
3. Sign the retainer
After the consultation Maya is marked Enrolled. A retainer is generated from your template and signed on her phone. Every event lands on the audit trail.
What changes in the recordCase ENR-2026-00042 · Agreement: Completed
Who acts: Consultant · Client
4. Collect documents
Maya sees her study-permit checklist in the portal and uploads each item. Her passport photo sent on WhatsApp is saved to the same case.
What changes in the recordChecklist: 9 of 11 received
Who acts: Client · Filing team
5. Manage casework
The case moves to Filing with a memo. The filing officer reviews documents, sends a questionnaire and marks the daily check.
What changes in the recordFiling status: In preparation · Owner: R. Singh
Who acts: Filing team · Manager
6. Invoice & keep her updated
Maya pays in two installments. Each gets a PDF invoice by email. Her visa-expiry reminder is already scheduled for next year.
What changes in the recordPaid 2 of 2 · Visa outcome recorded
Who acts: Accounts · Client